How our truck dispatch works.
You run the truck. We run the desk.
Running this week.
- Step 1
We talk — about ten minutes
Your truck, your lanes, your no-go list.
- Step 2
We get you set up
Packets, board access, insurance out.
- Step 3
We start dispatching
We book, you drive, we do the paperwork.
The details
- We talk — about ten minutes
- Your truck, your trailer, where you're based, the lanes you like and the ones you won't run, and what you need to clear in a week. If you know your cost per mile, bring it. If you don't, we'll work it out with you.
- We get you set up
- Carrier packets, broker setups, board access, insurance certificates out to the right people, W-9 or W-8BEN-E where it's needed, and a notice of assignment if you're factoring. This is the part that eats a carrier's evenings, and it's the part we take off you first.
- We start dispatching
- We find and book the loads, send you the details, handle the paperwork and the border. You drive. First week is usually the noisiest as we learn what you'll actually take.
While you're driving.
- 01Early — before the good loads go stale
- 02We price it against your number, not the market's
- 03We check the broker before we check the rate
- 04We negotiate, then we call you
- 05We do the paperwork the same day
The details
- Early — before the good loads go stale
- Freight posts in the morning, and on this corridor the eastern boards are already hours ahead. We're on them early and we call the newest postings first, because a load that's been sitting for two hours has usually been called ten times.
- We price it against your number, not the market's
- Every load gets run against your cost per mile and the empty miles to the pickup — not just the rate on the screen. If it doesn't clear your floor, we don't bring it to you.
- We check the broker before we check the rate
- Broker credit, days-to-pay, and whether they're someone we've had trouble with. A high rate from a broker who doesn't pay is the most expensive load on the board.
- We negotiate, then we call you
- Brokers open low. We know roughly what the lane is paying before we pick up the phone, and we push. Then you get the details — rate, pickup, delivery, appointment times — and the decision is yours.
- We do the paperwork the same day
- Rate confirmation checked line by line before you roll, border documents filed, and PODs chased after delivery so your invoice isn't sitting on someone's desk.
Three checks before you roll.
Carrier setup
Done once per broker.
Rate confirmation
Read line by line. Bad loads hide here.
Dispatch details to you
Everything for the load, in one message.
The details
- Carrier setup
- The broker needs your authority, insurance certificate and tax form on file before they'll tender. We handle that once per broker, then it's done.
- Rate confirmation
- We check the rate con against what was agreed — rate, accessorials, detention terms, appointment windows, penalties. This is where bad loads hide, and it's read properly, not skimmed.
- Dispatch details to you
- Pickup and delivery, reference numbers, contacts, appointment times, and anything unusual about the shipper or the receiver.
Cross-border and cabotage
On cross-border work we also keep you the right side of cabotage — a Canadian carrier cannot run a domestic US load, and that's an authority problem, not a paperwork problem.
What we don't do.
We never touch your freight money
Loads in your name, never ours. Not a broker.
No compliance advice. We flag, you verify.
No books or taxes. Your accountant signs off.
No guaranteed rates, loads or earnings
You say yes or no on every load
The details
- We don't take the freight payment. The broker pays you directly and we invoice you our fee separately — we never sit in the middle of your money.
- We don't take possession of your freight, and we don't book loads in our own name. We're not a freight broker.
- We don't advise you on your own compliance. We flag what we see — emissions rules, weight-mile tax, permits — and you verify it with the agency or your advisor.
- We don't do your books or your taxes. The Profit Desk helps you plan with your own numbers; your accountant signs off on anything to do with tax.
- We don't guarantee rates, loads or earnings. Nobody honestly can, and you should be wary of anyone who does.
- We don't put you on a load you've told us you won't run, and we don't decide for you. You say yes or no on every load.
Why it matters
We only earn when you do, which means an empty mile costs us both. Ask any dispatcher you speak to whether their percentage includes the fuel surcharge and extras like detention — if it does, the number they quoted you is not the number you pay. Before you talk to anyone, it's worth knowing your own floor.
5–10% depending on the load. You see our fee before you say yes. No setup fee, cancel anytime.
Answered straight.
Do I need my own operating authority?
Yes. We dispatch for carriers who hold their own authority and their own insurance — we work as your agent, under your numbers. If you don't have authority yet, we can tell you what's involved, but we can't put you on a load until you do.
Whose name is the load booked in?
Yours, always. Every load is booked in the carrier's name, under the carrier's own operating authority and insurance. We never take possession of freight and we never book in our own name.
How do you get paid?
5–10% of your linehaul depending on the load, 7% on most loads — never on a fuel surcharge line or extras like detention. If the broker pays one all-in rate, that rate is the linehaul. You see our fee on every load before you say yes. The broker pays you directly for the load; we invoice you our fee weekly, only for loads that delivered. No setup fee, and you can cancel anytime. Fleets of 3+ trucks get 1% off.
Do you check whether the broker will actually pay?
Yes, before we book. We check broker credit on the boards — TransCredit and Equifax scores, days-to-pay history — because a great rate from a broker who pays in 90 days or not at all is not a great load. If the credit looks wrong we tell you and we move on.
What if there's a lane I won't run?
Tell us at setup and we won't send it. Plenty of carriers won't run California, or won't do New York, or won't take a load that keeps them out over the weekend. That's your call, not ours, and it's part of the intake conversation.
Can you dispatch me if I'm based in the United States?
Yes. We dispatch US-based carriers running domestic US freight, and Canadian carriers running cross-border. What we won't do is put a Canadian carrier on a domestic US move — that's cabotage, and it's the carrier's authority on the line, not ours.
Do I have to sign a long contract?
No. There's a written dispatch service agreement so both sides know where they stand — what we do, what you keep responsibility for, and how the fee works — but it isn't a lock-in. If we're not making you money, you shouldn't be paying us.
Leave your number. We call you.
Within one business day. No sales pitch, no contract.
We use this only to call you back about dispatch. Never sold. Stored in the US. Privacy Policy. Please don't send your SIN, SSN or banking details.